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Acupuncture is a practice in which very thin needles are inserted at specific points on the body to stimulate the nervous system and support the body's natural healing processes. Rooted in Traditional Chinese Medicine, it has been practiced for thousands of years and is now supported by a growing body of clinical research. Modern understanding suggests that needle insertion triggers neurological and physiological responses — influencing pain signaling, circulation, and the triggers your body's natural pain-relieving chemicals and anti-inflammatory compounds. At Olo Acupuncture, treatments are grounded in this evidence-informed approach, drawing on both classical theory and contemporary practice. Learn more on our about acupuncture page.
Acupuncture at Olo is performed using sterile, single-use needles by New York State-licensed acupuncturists (L.Ac.) — it is a safe and well-regulated practice. Minor side effects such as brief soreness at needle sites or occasional light bruising are normal and resolve quickly. Serious adverse events are extremely rare when treatment is provided by a licensed practitioner. Olo's practitioners carry malpractice insurance and maintain the highest standards of clinical safety. If you have specific health concerns or a complex medical history, feel free to reach out before booking — we're happy to answer questions in advance.
Acupuncture needles are hair-thin and nothing like the hypodermic needles used for injections or blood draws. Most patients feel a brief prick or experience no sensation at all upon insertion. Once the needle is placed, you may notice a gentle throbbing, warmth, or a sensation of heaviness around the point — these are normal responses and are often described as relaxing rather than uncomfortable. We work with needle-anxious patients every day, and our practitioners are experienced at making the process as comfortable as possible. If you feel any discomfort during treatment, always let your practitioner know — adjustments can be made at any point.
Acupuncture is effective for a wide range of conditions, including pain and musculoskeletal issues, stress and anxiety, sleep difficulties, digestive conditions, headaches and migraines, reproductive and hormonal health, and general wellness maintenance. The World Health Organization recognizes acupuncture as an evidence-supported treatment for dozens of conditions, and clinical research continues to expand that list. At Olo, we treat patients across the full spectrum — from those managing a specific diagnosis to those simply looking to feel better in their daily lives. Visit our about acupuncture page for a more detailed overview, or contact us if you're unsure whether your condition is a good fit.
Most people can benefit from acupuncture, regardless of whether they're managing a specific health condition or focused on maintaining overall well-being. Olo's practitioners tailor every treatment to the individual — your intake, your current health picture, and your goals all shape the session. Whether you're dealing with chronic pain, stress, sleep problems, or just feel like something is off, acupuncture can offer meaningful support. If you have questions about whether it's right for your situation, we're always happy to talk it through. Book your first appointment or reach out — no commitment required.
Yes — acupuncture with a Licensed Acupuncturist (L.Ac.) is safe throughout all trimesters of pregnancy. Olo's practitioners are experienced working with pregnant patients and can tailor treatments to your stage of pregnancy and your specific needs.
Acupuncture can be particularly helpful for managing common pregnancy symptoms such as nausea, back pain, fatigue, and stress. It's also used to help turn breech babies and support labor preparation and induction.
If you have any concerns or a high-risk pregnancy, we're glad to discuss your situation before you book. Schedule online or contact us with any questions.
Community acupuncture is a group treatment setting in which several patients receive acupuncture simultaneously in a shared, quiet space. Olo's community room has four treatment tables and two recliners, with soft music and white noise creating a calm, restful environment. Consultations happen every few visits in a separate room; during treatment, communication is kept to a minimum through quiet, whispered interaction. The community room tends to offer lower prices and more flexible scheduling, and many patients find the shared healing atmosphere itself genuinely therapeutic.
Each private room offers one table, a full consultation at every visit, conversational volume with your practitioner, and more dedicated one-on-one time throughout the appointment.
Choosing between them often comes down to personal preference. The private room is a better fit for patients who prefer full privacy, have particularly complex or nuanced conditions, or are sensitive to ambient noise. That said, the community room is not a lesser option — it has a character all its own, and plenty of patients prefer it. We encourage you to try both to see what works for you. Both Community Room and Private Room appointments are available through online booking or by contacting us during clinic hours.
You do not need to fully undress for acupuncture at Olo. Most commonly treated points are located below the elbows and knees, so patients can often just roll up their sleeves and pant legs. When access to other areas is needed, appropriate draping is always used to ensure your comfort and privacy. Wearing loose, comfortable clothing makes this easier for everyone. Your discretion and comfort are a priority in both the community room and the private room. If you have any concerns about comfort or privacy, feel free to contact us or mention them when you book.
A few simple things will help you get the most out of your session. You do not want to come in starving or stuffed. We recommend a light meal or snack an hour or so beforehand. Stay hydrated, and avoid alcohol in the hours before your appointment. Wear loose, comfortable clothing so your practitioner can access points on your arms, legs, and feet without difficulty.
If it's your first visit, make sure to complete your profile and health history online before your arrival. If you have not received emails from us, check your spam folder and contact us as needed. Plan to arrive a few minutes early to use the restroom and get settled before your appointment time.
Your first appointment at Olo typically runs around 1.5 hours, which includes a comprehensive intake conversation and your treatment. Follow-up visits are generally 30 minutes to an hour, depending on the type of appointment and your treatment plan. If you have time constraints, let us know when booking or upon arrival, and we'll do our best to accommodate.
The easiest way to book is online, which is available 24/7, and no phone call is required. New patients can book directly online without contacting us first.
You can also contact us during clinic hours. If you have questions before booking, we're happy to help via phone or email.
Olo Acupuncture is located at 119 W 23rd Street, Suite 1001, in Chelsea. The F/M trains and the PATH train are the closest subway options to our building. The 1 train is one block away, and the C, E, N, and R trains are a few avenue blocks away.
Garage parking is available a couple of doors East at 101 W 23rd Street. Metered and free street parking is available on the surrounding blocks.
The number of sessions depends on the individual and the condition being treated. Chronic conditions that have developed over months or years generally take longer to address than acute issues. At your first visit, your practitioner will recommend a starting frequency and an estimated number of sessions, then reassess as you progress and respond to treatment.
A common starting recommendation is twice a week for the first few weeks, then tapering down as symptoms improve. This is similar to other course-of-treatment approaches — like a round of antibiotics, where completing the recommended course matters even after you start feeling better. Stopping treatment too early is one of the most common reasons patients don't hold onto early gains.
Results vary. Some patients notice significant relief after a single session; others need several before experiencing a meaningful shift. Your practitioner tracks your response carefully and adjusts the plan accordingly — there's no one-size-fits-all protocol here.
Ultimately, your treatment plan is yours to shape together with your practitioner. The goal is always to taper treatments as your health improves and your body learns to maintain the gains on its own — not to keep you coming in indefinitely. Book online to get started, or contact us if you'd like to talk through what to expect for your specific situation.
Olo offers a full range of acupuncture and complementary health services:
Visit the services page for full descriptions and pricing.
An Acu-Facial at Olo is a whole-body treatment that addresses skin health through the lens of Traditional Chinese Medicine. Rather than treating the face in isolation, the session works from the inside out — identifying and addressing underlying imbalances that manifest in the skin. Needles are placed on both the face and body to promote circulation, support collagen production, and improve overall vitality. Results are subtle and cumulative; most patients notice the most significant changes over a series of treatments rather than after a single session. Ready to try it? Book your appointment or contact us to learn more.
Chinese Herbal Medicine is a system of plant-based formulas developed over centuries and refined through thousands of clinical applications. At Olo, practitioners prescribe individualized herbal formulas based on your specific TCM diagnosis — not generic off-the-shelf supplements. This personalization matters: your formula is designed to address your unique constitution, imbalances, and health goals, making it far more effective than one-size-fits-all products.
Herbal medicine supports your body's natural healing capacity. Depending on your needs, formulas can address digestive issues by improving nutrient absorption and reducing inflammation, support sleep by calming the nervous system and regulating circadian rhythms, balance hormonal health by addressing root causes rather than symptoms alone, reduce stress and anxiety by nourishing depleted systems, and strengthen immune function by building resilience from within.
Many patients use herbal medicine alongside acupuncture for faster, more comprehensive results — the two practices complement each other beautifully. You can also book a herbal consultation as a standalone appointment if you prefer to explore this path independently. Either way, your practitioner will discuss whether herbal medicine is the right fit for your situation and timeline. Book your appointment or contact us to learn more.
Yes — Olo acupuncturists are available for house calls at homes and workplaces throughout New York City. House calls start from $350. To inquire about scheduling and availability, contact us.
Olo offers corporate wellness programs for businesses and organizations in New York City. Our practitioners can come to your office or workplace to provide group or individual acupuncture sessions — a practical option for employee wellness events, stress relief initiatives, or ongoing workplace health programs. Sessions are designed for a professional environment and can be tailored to your team's size and needs. We can also set up individual or group sessions for your employees at Olo. To inquire about scheduling and pricing, contact us.
Olo accepts the following forms of payment:
Olo Acupuncture is open Monday through Saturday. For current hours and real-time appointment availability, use the Book Now button at the top of any page, which lets you filter by appointment type, practitioner, and date. You can also find general hours on our contact page.
Our practitioners are paid fairly for their work — we don't want them to depend on tips for compensation. We truly appreciate the impulse, but we want the focus to stay on your care.
Olo's full cancellation and lateness policy is available on our policy page. We ask that you give us as much notice as possible when canceling or rescheduling so we can offer your appointment slot to another patient. If you have questions, don't hesitate to contact us.
Yes — acupuncture is covered by many major insurance plans in New York City, including Aetna, Cigna, Anthem Blue Cross Blue Shield (BCBS), United Health Care, Oxford, and NYSHIP. Coverage details vary widely by plan, including conditions covered, the number of visits allowed, co-pays, co-insurances, and deductible amounts.
Olo Acupuncture offers free insurance verification so you can find out exactly what your plan covers before your first visit. Submit your information on our insurance page by clicking the 'Get Started' button, and we'll generally get back to you within one business day.
Olo Acupuncture accepts Aetna, Cigna, Anthem Blue Cross Blue Shield (BCBS), United Health Care, Oxford, and NYSHIP. Anthem BCBS members can be seen in-network; other accepted plans are billed out-of-network. If you don't see your plan listed, you can either submit a verification request or contact us by email or phone.
We do not accept Medicaid, No-Fault, Worker's Compensation, or stand-alone Medicare (Original Medicare Parts A & B), other than Medicare Advantage (Part C) plans.
Most Olo Acupuncture practitioners are out-of-network with insurance plans, with the exception of Anthem BCBS, for which both in-network and out-of-network appointments are available.
In-network means your insurance company has a contract with the provider, typically resulting in lower out-of-pocket costs for you; out-of-network means there's no direct contract — your insurer may still cover part of the cost, but your share (co-insurance, deductible) is usually higher. Being out-of-network doesn't mean you're without benefits — it's simply a different reimbursement structure, and out-of-network benefits vary by plan.
At Olo, we verify your specific coverage as part of our free verification process to help you better plan for your care and avoid surprises. Submit your information on our insurance page by clicking the 'Get Started' button, and we'll generally get back to you within one business day.
A deductible is the amount you pay out-of-pocket for covered services before your insurance begins sharing the cost. For example, if your deductible is $1,000 and you haven't used any of it, you'll pay the full allowed amount for your acupuncture visits until you reach that threshold — then your co-pay or co-insurance kicks in. Your specific deductible amount and how much of it you've already met is something we determine during Olo Acupuncture's free insurance verification process. Submit your information on our insurance page by clicking the 'Get Started' button — knowing this upfront helps you plan your treatment without surprises.
A co-pay is a fixed dollar amount you pay per visit (for example, $30 per acupuncture session), regardless of the total cost. Co-insurance is a percentage of the cost that you pay after your deductible has been met — for example, your plan might cover 80%, and you pay the remaining 20%. Both are common ways insurers share costs with patients, and your specific plan may use one or both.
At Olo Acupuncture, we will check your co-pay and co-insurance amounts during your free insurance verification so you know what to expect before your first appointment. Submit your information on our insurance page by clicking the 'Get Started' button, and we will generally get back to you within one business day.
We verify your insurance benefits for free with no strings attached.
To get started, you'll need your full legal name, date of birth, Member ID, the Provider Phone Number listed on your insurance card, and — if you are not the primary insured — the primary insured's information as well.
Click the 'Get Started' button on our insurance page, fill out the form, or email everything directly to info@oloacupuncture.com. Once we have your details, we'll provide a clear breakdown of what your plan covers, including your deductible, co-pays, co-insurance, and any visit limits. We should have your information back to you within one business day — please allow up to one week during January, when insurer call centers experience higher volumes.
Yes — you don't have to wait for insurance verification to be treated at Olo Acupuncture. You're welcome to come in and pay the cash rate while your verification is in progress. If it turns out your insurance covers the visit, and you've overpaid, the difference will be refunded to you or applied toward future treatments. There's no reason to delay your care — book your appointment online and provide us with your insurance information whenever you're ready.
You can schedule insurance appointments online or by contacting us by phone or email during clinic hours. New Patients please schedule a Private Room Foundations in Balance 1 appointment.
If you are a returning patient but it is your first time being seen as an insurance patient, you are billing a new plan, or it has been over 6 months since your last appointment, please schedule a Private Room Consultation and Treatment appointment.
All others can schedule a Private Room Return Visit appointment.
We recommend verifying your benefits before your first appointment so there are no surprises. Submit your information on our insurance page by clicking the 'Get Started' button and we'll generally get back to you within one business day. If you would like to be seen ASAP that is not a problem — you will owe the cash rate in the event you are not covered.
If your insurance doesn't cover acupuncture at Olo Acupuncture, you're still welcome as a cash-pay patient and can also use your HSA or FSA card to pay. We try to keep our rates accessible — visit our pricing page for more information on both community and private room acupuncture rates as well as discounted packages.
Yes — you can pay directly with your HSA or FSA card at any visit, and no prescription or Letter of Medical Necessity is required. Acupuncture qualifies as an eligible medical expense under IRS guidelines, so there's no special setup or additional paperwork needed. Just bring your card and use it like a regular payment card at the time of your visit. If your HSA/FSA administrator ever requests documentation, just contact us by phone or by email.
Yes — we accept Medicare Advantage (Part C) plans, which often include acupuncture coverage by a Licensed Acupuncturist. Original Medicare (Parts A & B) and most Medicare Supplement (Medigap) plans do not cover acupuncture by a Licensed Acupuncturist, so we are unable to bill those plans. Submit your information on our insurance page by clicking the 'Get Started' button, and we'll verify your specific plan for free, generally within one business day.
No — Medicaid does not cover acupuncture in New York State, and Olo Acupuncture does not accept Medicaid. This is a statewide limitation, not specific to our clinic. If you're currently on Medicaid, you're still welcome at Olo as a cash-pay patient — we offer an introductory package and have a limited number of sliding-scale appointments available. Visit our pricing page for more information.
No — Olo Acupuncture does not accept No-Fault insurance or Worker's Compensation. These are specialized insurance types with their own billing and legal requirements that fall outside our current practice model. If you were injured in an auto accident or at work and are seeking acupuncture care, you'll need to find a provider that specializes in those billing types. For all other coverage questions, visit our insurance page — and remember, cash-pay and HSA/FSA options are always available at Olo.
Olo Acupuncture has been part of the Chelsea community since 2011 — one of the longest-standing acupuncture practices in the neighborhood.
A few things set us apart. We run a hybrid model — both a community room and private rooms under one roof — so patients can choose the setting that works for them, and switch between the two as their needs change. Our practitioners work as a genuine collaborative team: they share notes, consult with each other, and coordinate care. When you come to Olo, you benefit from the collective expertise of the whole practice, not just whoever happens to be your provider on a given day.
We're also intentional about accessibility and inclusion. Dedicated hours are available for queer and trans patients. Sliding scale appointments are available for those who need them. Treatments are specifically allocated for activists and organizers so they can continue their work to help make New York an equitable and just city for all. These aren't afterthoughts; they're part of how Olo has operated from the beginning.
Beyond acupuncture, we offer a full range of complementary services — Acu-Facials, Craniosacral Therapy, Chinese Herbal Medicine, Micro-Needling, Body Realignment, Corporate Wellness, and house calls throughout much of NYC. And with multiple subway lines within a few blocks of our 23rd Street location, getting here is straightforward from almost anywhere in the city.
